We respect your privacy and do not sell, share, or trade any of your information that we receive through the site. Please feel free to call us at 510.496.4100 if you would like to place your order over the phone.
We ship throughout the U.S. Most styles are in stock and ready to ship. For made to order items, please allow 2 weeks lead time. All packages are fully insured and shipped through UPS.
International orders are shipped through FedEx International Priority and are fully insured by us. If you are interested in an international shipment please contact us before ordering at firstname.lastname@example.org. You are responsible for any customs fees, duties, or taxes for the import.
We have a lot of wonderful clients in Australia. In our experience, Australian customs will charge you an import fee which amounts to 5% of the value of the item you ordered. If the value of the item is over $1000, you will also be charged 10% GST on the value of the item. There is also a import processing charge which varies but could be approximately $50. These are approximations based on our previous experience and are subject to change at the discretion of Australian Customs.
We are happy to accept returns if you are not satisfied with your purchase. Items can be returned for a store credit.
Items must be in their original, unworn condition
Resized items, custom projects and special orders are final sale
All International orders are final sale
All shipping and handling fees are non-refundable
If you would like to request a return, please contact us within 7 days of receiving your order and we will guide you through the return process.
REPAIRS, SIZING, AND GOLD CREDIT
We take pride in the construction and craftsmanship that goes into our products. If your Lauren Wolf piece breaks, we are happy to repair it for the cost of shipping it back to us.
Additionally, we offer ring sizing and repair services for in-house designs as well as jewelry purchased elsewhere. Repairs and resizing fees typically range between $30 and $100, depending on the project.
If you have gold or platinum jewelry you would like to sell or recycle, we are happy to issue a credit on the metal towards a Lauren Wolf design.
Resized rings cannot be exchanged.
All of our jewelry is handmade in the USA from recycled gold, sterling silver, and conflict-free gemstones. Oxidized silver can fade over time with daily wear. We are happy to re-oxidize your piece for the cost of shipping. The best way to clean your jewelry is with clear, unscented dish soap and a toothbrush.